Customer Relationship Management application : Engage

Engage

Overview

Engage is a customer relationship management application for City Gas Distribution (CGD) that aims to provide an integrated platform that covers all the business processes viz. customer acquisition, customer onboarding/projects, metering, billing, collection, disconnection/reconnection, customer services, operation and maintenance, contract management, e-measurement, fire & safety, management information system, etc

Benefits:

Benefits of the Optical Probe based Spot Billing application are as under: -

Efficient and prompt delivery of services

Better mobilization and utilization of resources

Reduced Cost

Improvement in revenue collection

Transparency and integrity in administration

Accountability and credibility

Easy and immediate availability of information

Assured and timely delivery of Services and redressal of grievances

Improved access to Customer Services

Improved communications

Simplification of procedures

Streamlining of the approval process

Key Features

Features of the Optical Probe based Spot Billing application are as under: -

Organization Structure

Enables CGD to organize the licensed area into cities, assets, areas, sub-area, societies

Contract Management

Enables CGD to impanel vendors and configure contracts placed on them

Employee Management

Enables CGD to set up its administrative structure viz. its offices, and employees placed at various designations in such offices

Identity Management

Provisions an Identity Management System to allow CGD to allow various stakeholders to access the relevant modules

Notifications

Schedules automated Notifications through Cloud Messaging/Text Messaging to notify Customers and other Stakeholders

Content Management

Provisions a Content Management System to enable CGD to publish Content on its Official Website such as its Profile, Management Team, CNG, PNG, Careers, Contact us etc.